At Ace Auto Center Express, we understand the importance of trust when it comes to your car. That's why we encourage you to see what our valued customers have to say about their experiences with our auto repair services.
We're committed to providing honest, reliable repairs and exceptional customer service. Read through our genuine reviews and see for yourself why so many choose Ace Auto Center Express to keep their vehicles running smoothly!
You don't have to take our word for it! Here's what some of our satisfied customers have to say about Ace Auto Center Express:
12/18/2024
Excellent customer service and much kindness. They replaced my rear lights bulbs for free too =)
Mitchell Liersch
12/11/2024
Appreciation for how well they kept me informed of what was being done and when my car would be ready.
Mary Beth Mohr
12/04/2024
Excellent Service! Professional staff that always takes care of my car in a timely manner with attention to detail! Thanks ACE!
Desiree Duke
10/03/2024
I took my mazdaspeed 3 in for an alignment after installing coilovers and rear control arms. I was blown away by the hospitality of the guys that work there. Mark sent me text updates on the work being done all while answering any questions I had. It was nice to know my car was in good hands If they did engine and transmission work I would never take my car anywhere else.
Robert M.
09/24/2024
Ace Auto of Charlottesville is professional and compassionate! Was out of town for a conference and car would not start before heading home 3 hours away. Called Ace Auto and John listened to my dilemma who then relayed it to Tony. Tony soon arrived and was able to get me and my co-worker back on the road in no time at all. He also suggested what to do since my battery is under warranty, and I'll be taking care of that in the morning. Tony even reached out to me this evening to make sure we got home alright. I cannot thank John and Tony enough for their help today, and thankful our paths crossed today!
Karen W.
Had my car ceramic coated by Tim. Amazing experience! He gave the work great attention to detail and I couldn't be happier. To top it off, I received a complimentary car wash weeks after the job was finished. Highly recommend this business!
Nish D
I had a wonderful experience here. The staff was nice, my state inspection was quick and affordable, and they were kind enough to provide me a ride to and from class while the inspection was ongoing. I'd like to especially give thanks to Tony, who not only was willing to drive me but was wonderful company. I'm normally quite bad at small talk with strangers, but he was friendly and made it feel like there was no pressure at all to continue the conversation. I'll definitely be coming here again in the future.
Morgana S
Ace Auto Center not only fixed the issues that I had with my car but also addressed the problems that were found while it was in their care. They went above and beyond like no other mechanic and took care of me to the fullest extent. I highly, and I mean highly, recommend this auto center. They treat you like family, are responsive, and show you the utmost respect.
Adaline M
Tony was terrific! In addition to being kind and welcoming, he is a skillful technician. He went above and beyond to help us with our problem. If we could give 10 stars we would! You'll want to bring your car to this community gem!
Latifa T
05/15/2024
These guys are the BEST! My family and I have had numerous encounters with them over the last couple of weeks (for various reasons) and not once have we been disappointed or taken advantage of. They are kind, courteous and knowledgeable in every aspect from start to finish. Prices are more than fair. This company goes above and beyond for its customers. Look no further for your auto care needs, Call Ace!
Hannah M
I'm a travel nurse and leaving for Texas on Saturday so of course I went in for an oil change to get ready for the trip. My mechanic was Tony who is absolutely the best he caught how bad I needed 2 front new tires. Thank God he lifted my truck up and did a full inspection. My 2 front tires were basically bald with wire exposure. I'm so thankful he caught that. Yes it was more money but now I have peace of mind I'll make it all the way back to Texas. Also mad props to Tony he was so polite and had great customer service, he even dropped me off and picked me up when my truck was done so I wouldn't have to wait. Also thank you to the receptionist, sorry I didn't catch her name, but she is very sweet and conversational. Thank you so much guys! Wish me luck on my 2k mile drive, UVA has been so good to me.
Chrissy M
Fantastic ExperienceBrakes
We had a fantastic experience here. Another shop failed our state inspection for "rusted brakes" (car is relatively new and low miles, so we knew we needed a second opinion). The folks at ACE are honest and the service is timely. They clearly want to compete for customers the right way. I'll be back, for sure!
Brendan B
It was my first time using ACE for an inspection and I could not be happier. I love that they take appts and I was met with a smile when I dropped my vehicle off. I expected to be picking up my vehicle later that afternoon, but I got the call she was ready in about an hour. The staff is very friendly and gave great service! I have found a new car care home for my multiple vehicles! I'm a customer for life!!!
Karen S
I've been to this shop a number of times since moving to C-ville and I am a loyal client as long as I am here. The entire staff, including the owner, takes good care of my car and myself as a customer. I have no complaints. They go above and beyond to ensure that the work is good and efficient. Today I got an alignment among some other work and Matt kept me updated with various details since there was some bad work done from a different shop. I really appreciate the passion and expertise of the staff here, thus they are like family(Toreto voice) Thanks fam, ya know I'll be back!
Seth M
Oh my goodness, from the first call to my visit here I am overwhelmed at how welcoming The intire crew are. Nichole the office manager is so lovely I will always remember her generosity of kindness and spirit. John the Detail Manager is another bright light on my dark day. Lifting my spirit with his joy and welcoming spirit. EVERYONE IS SO DOWN TO EARTH AND WONDERFUL. I don't even know what's going on with my car but I know This is is where I need to be. It is nearly impossible to find people like this in the work place. Thank you Google for the lead. I'm sure more positive posts to come. 10 STARS**********
Colleen O
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We have established longterm and stable partnerships with various clients thanks to our excellence in solving their automotive needs!
Excellent customer service and much kindness. They replaced my rear lights bulbs for free too =)
Appreciation for how well they kept me informed of what was being done and when my car would be ready.