• 434-227-5973
  • 2005 Avon Ct Charlottesville, VA 22902
  • Learn More About Our Auto Detailing Services
  • Working Hours
  • 8:00AM - 6:00PM
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Customer Service

See What Our Customers are Saying

At Ace Auto Center Express, we understand the importance of trust when it comes to your car. That’s why we encourage you to see what our valued customers have to say about their experiences with our auto repair services.

We’re committed to providing honest, reliable repairs and exceptional customer service. Read through our genuine reviews and see for yourself why so many choose Ace Auto Center Express to keep their vehicles running smoothly!

You don’t have to take our word for it! Here’s what some of our satisfied customers have to say about Ace Auto Center Express:

Awesome job

April 29, 2025

Tim and Kate! Thanks for the help too Carlos”

Ceaser

Julia

April 29, 2025

“Awesome job Tim and Kate! Thanks for the help too Carlos”

Julia

Try To Diagnose the Issue on Your Own

When you think about it, you know your car better than anyone else. You drive it every day and know how it feels and sounds when everything is right. So don’t ignore its warning signals.

  • Read the owner's manual to learn about the vehicle's systems and components.
  • Follow the recommended service schedules.
  • Keep a log of all repairs and service.

Be on the Lookout for the Following

  • Unusual sounds, odors, drips, leaks, smoke, warning lights, gauge readings.
  • Changes in acceleration, engine performance, gas mileage, fluid levels.
  • Worn tires, belts, hoses.
  • Problems in handling, braking, steering, vibrations.
  • Note when the problem occurs.
  • Is it constant or periodic?
  • When the vehicle is cold or after the engine has warmed up?
  • At all speeds? Only under acceleration? During braking? When shifting?
  • When did the problem first start?

Communicate Your Findings When You Come In

  • Be prepared to describe the symptoms.
  • Carry a written list of the symptoms that you can give us.
  • Resist the temptation to suggest a specific course of repair. Just as you would with your physician, tell us where it hurts and how long it's been that way, but let the technician diagnose and recommend a remedy.

Be Thorough

  • Ask as many questions as needed to fully understand your repair. Ask for laymen terms if needed.
  • Don't rush the technician to make an on-the-spot diagnosis. You may ask to be called and apprised of the problem, course of action, and costs before work begins.
  • Before you leave, be sure you understand all shop policies regarding labor rates, guarantees, and acceptable methods of payment.
  • Leave a telephone number where you can be called.

Car Warranty Scams FAQs

Be sure to review the below information in order to avoid a potential scam.

Is there a car warranty scam?

Yes, there are car warranty scams that try to take advantage of unsuspecting vehicle owners. You may have received calls from scammers that start with automated or pre-recorded prompts to enter basic information and stay on the line.

Once the call begins, the scammer pretends to be an auto manufacturer or insurer telling you that your auto warranty or car insurance is about to expire. Then they ask you to provide personal information, which will later be used to defraud you. Sometimes the caller will have actual information about your automobile.

There is no way to get your personal information or money back, but you can reach out to the Federal Communications Commission (FCC) or the Federal Trade Commission (FTC) and file a complaint. You can contest any charges to your bank card through your bank. Consider using a credit monitoring service.

If you are afraid your warranty or insurance may have really expired: first hang up with the potential scammer. Next, call your car dealer or insurer and inquire about your policy.

Discover More About Appointments and Repair Services At Ace Auto Center Express in Charlottesville

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What Our Customers Are Saying

We have established longterm and stable partnerships with various clients thanks to our excellence in solving their automotive needs!

View More
Julia
03/13/2025

Awesome job Tim and Kate! Thanks for the help too Carlos

Mitchell Liersch
12/18/2024

Excellent customer service and much kindness. They replaced my rear lights bulbs for free too =)

Mary Beth Mohr
12/11/2024

Appreciation for how well they kept me informed of what was being done and when my car would be ready.

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